What To Expect During The Glass Repair Process
Does it matter where I have my vehicle repaired?
Yes. Quality varies based on the technician's skill, the equipment used, and the glass and materials installed. We invest in all three to make sure your repair is done right. And remember — you have the right to choose where your vehicle is repaired, regardless of what your insurance company suggests.
Do you repair all vehicles?
Yes, all makes and models.
My insurance recommended another shop — can I still choose you?
Yes. You have the legal right to decide where your vehicle is repaired.
What is a PRO Shop or a “Direct Repair Facility”?
Insurance companies will often establish a relationship with collision centers to streamline the repair process. We have such a relationship with several insurance companies. Essentially, it allows us to begin repairs on a vehicle without waiting for the insurance estimator to inspect the vehicle. In any event, you can decide where your vehicle is repaired whether or not the collision center is a direct repair facility.
Do you guarantee your work?
Yes, with a Limited Lifetime Warranty for as long as you own the vehicle.
How long does a repair take?
Most chip repairs take about 30 minutes. Full windshield replacements typically take 1–2 hours, plus safe drive-away time for the adhesive to cure. We'll give you a clear timeframe upfront.
Do you work on vehicles that have not been in an accident?
Absolutely! If your vehicle has been dinged or scratched, we can repair it. We also perform a full detail on your vehicle. Often some minor cosmetic work and a full detail can make you feel like you have a brand-new vehicle.
Do you use OEM glass?
We prioritize OEM glass whenever possible. Your insurance may cover aftermarket glass instead — our estimators can walk you through your options.
Do you offer mobile service?
Yes. In many cases, we can come to your home or office to complete the repair.